I've been working with Rachel Lutsky for the past couple of months. Ordered the three suit/five custom shirt package for my Spring 2019 wardrobe. She's top-notch!After going through the process twice before with another employee (no longer with Balani), I was aware of the steps to take. I wrote her in advance, as far as the color selections I preferred.When I arrived (early) for my appointment, she was ready with everything. After down-selecting the suit swatches, lining, style, piping, thread colors. etc., she took some new core measurements to ensure a good fit.Knowledgeable, thorough, and very good about follow-through. Ask for her!The suits came in and only needed one adjustment. I was blown away with the appearance of the suits, and also the quality/texture of the custom shirts. A+++++! You can't go wrong with Rachel and Balani! I'll never buy off-the-rack again!